Refund & Returns Policy
Our return and refund process is designed to be clear, fair, and simple.
1. Return Request Time
You may request a return within 7 days of delivery.
2. Return Eligibility
- Item must be unused and in original condition.
- Original packaging and accessories must be included.
- Proof of purchase (order number/invoice) is required.
3. Non-Returnable Cases
- Used or installed items.
- Items damaged after delivery due to misuse or wrong installation.
- Special-order or customized items (unless damaged/incorrect).
4. Wrong or Damaged Product
If you received a wrong or damaged item, contact us immediately. Our team will verify and guide you for replacement or refund.
5. Refund Processing
After receiving and inspecting the returned item, refunds are processed according to the approved method and internal policy timelines.
6. Shipping Charges
Shipping charges may be non-refundable unless the return is due to our error (wrong/damaged item).
7. Contact for Return/Refund
Phone: +92 321 6133024
Email: info@noororiental.com
Address: Sheikhupurea Kalathi Morr, Faisalabad Rd, Kadladi Toll Plaza, Pakistan